Help CenterThis article includes a guide to changing the statuses of the screenings as well as types of comments used in case of rejection.
Users with Screenings Manager or Admin roles have access to ‘Change Screening status’ button at the top of completed screening reports:
To change screening status:
- Open screening report of an already Accepted or Rejected screening,
- Click ‘Change Screening status’,
- Select if you wish to Accept or Reject the screening:
To Accept a KYC or Manual screening, you need to select required Geographic Risk Level, and select applicable Comment from the listed options. Risk level will be pre-selected based on your settings and regions detected in the screening. The final completed table, before clicking ‘Save’, will look like this:
If you wish to Reject a KYC or Manual Screening, you first need to select whether you would like to do a permanent rejection (Conditions Not Met) or temporary rejection and request the applicant to repeat verification (Bad Data).
In case of Permanent rejection, select Conditions Not Met reject reason, and select comment – the exact reason that will appear in your Dashboard statistics from the available options.
For example, you wish to permanently reject a screening as the screened person already has an open account. Completed permanent rejection table will look like this:
In case of Temporary rejection, select BadData reject reason, select which screening section needs to be repeated (Document, Address, or Biometrics), and select relevant comment. You can select multiple comments if needed.
For example, you would like the applicant to provide a different ID for verification. Your completed table should look like this:
Please note that in case of KYC Regular, Split or Identity screening, after rejecting it with Bad Data reject reason, the Widget will allow a resubmission (the applicant will be able to re-enter the widget, see the exact selected comment, and complete the widget again). In the case of Manual screening (manual ID or POA scan), the rejection will simply be counted in dashboard statistics.
To change the screening status of Individual or Business AML Screening, simply click ‘Change Screening status’ and select if you wish to Accept or Reject the screening. In Business AML Screening, you will also be requested to leave a text comment.
Important: if you use Ongoing AML Screenings and change the screening status of a screening type that you have ongoing scan enabled for, please note that Accepted screenings get included in the Ongoing AML screening queue, if the screening is Active, and Rejected screenings are not included. For example, if you reject a previously accepted screening, it will be excluded from recurring AML screenings and vice versa.