GlobalPass offers communication with clients via multiple channels which include Emails (Support, Accounting), Slack, Telegram, WhatsApp, and in some cases Skype.
During every onboarding, we set up a Slack workspace with our KYC team and your compliance team to collaborate. It is used for day-to-day screening issues, reporting suspicious cases, and also discussing integration & other issues.
For all general queries please drop us an email at support@globalpass.ch
For invoices and accounting-related questions please email us at accounting@globalpass.ch