Help CenterFollow this guide to understand all the functions GlobalPass has to offer. To enter GlobalPass Portal, navigate to Sandbox Portal or Live Portal
Navigation Overview:
The navigation lists various pages dedicated to different types of GlobalPass screenings.
- Dashboard – Quick visualization of verification trends and performance.
- KYC Screenings – Applicant onboardings via the Widget and interface to send KYC invitations.
- Manual Screenings – Interface to manually scan ID and Proof of Address documents
- AML Screenings – AML screenings and tracking AML changes in ongoing AML scans.
- Crypto Screenings – Crypto transactions and wallet monitoring hub
- Forensic Analysis – Space for document authenticity check via metadata analysis
- System – Verification settings, User Management, Billing information, and developer documentation.
1. Dashboard Overview
The dashboard section in GlobalPass provides an overview of key statistics and metrics related to applicant verification. Here, you can quickly assess the overall verification status. Visual representation via intuitive graphs and application segmentation allows you to track verification trends over time, monitor verification success rates, and identify certain patterns.
Dashboard can be found as the first option in the sidebar.
Quick select and custom date filters: You can quickly filter the data by present day, week, month, or by adding a custom date filter.
New cases cards: These cards provide information about special cases which may require your attention. It includes Suspicious Activity Cases, Blacklist Cases, Duplicate Cases, AML Cases, Expired Documents, Expiring Documents, Individual Recurring AML Changes, and Business Recurring AML Changes.
These cards present information based on special cases within the pre-defined timeframe. Hovering over these blocks provides additional details, revealing the screening section from which the data originates. In this example, the Suspicious Activity cases are sourced from Regular, Identity screenings, and Manual ID scans. These categories are clickable, allowing for quick access to the corresponding page with the listed cases, saving you the effort of a manual search.
Screening status statistics:
This section shows statistics on essential data like Accepted/Rejected percentages, most common reject reasons, applicant nationalities, countries, and screening types.
It shows information based on the date filter as well as different selected categories like Regular, Identity (Split flow), Address (Split flow), Manual ID, and POA scan. Select ‘All’ for a combined view of statistics.
These charts are interactive and by default show total numbers. Hovering your cursor on the graph’s legends will highlight & show numbers related to that category.
In the above-mentioned example, you can see that out of the total of 37 verifications, 62% or 23 users are Lithuanian.
2. KYC Screenings
KYC screenings list KYC verifications of your applicants completed via the GlobalPass widget and hold an interface to invite someone to complete the widget process via email.
Depending on your integration type, your screenings will fall under Regular or Split flow. Important note: screenings completed via email invitation will always fall under the Regular tab, even if you have completed Split flow integration.
2.1 Regular KYC Screenings:
Regular KYC Screenings view includes KYC screenings following the Regular KYC flow (all screening services combined in one widget session). If you follow the Regular integration type, your screenings will appear here. However, even if you follow the Split integration flow, screenings completed via KYC by Invitation links will also show up here in the Regular section.
2.2 Split KYC Screenings:
Split KYC Screenings view includes KYC screenings following the Split KYC flow. This is available only if you have the Split flow integrated (Address verification completed in a separate widget flow than Identity verification).
Split view contains Identity and Address sections, where you can see screenings from the Identity widget and Address widget flow respectively.
2.3 KYC by Invitation:
KYC by invitation allows you to generate and send an email invitation to complete the KYC widget. Here you can enter the name and email address of a recipient, and they will receive a personalized email that will include a unique link to complete KYC using the GlobalPass widget. No integration is needed to use this flow.
If you would like to receive an email notification once an invitee of yours completes the widget and a GlobalPass report is ready, click the checkbox “I want to receive updates”.
Once the screening is completed, the generated token turns into a hyperlink that you can click and review the screening. You will also find this screening in the Regular KYC Screenings list.
3. Manual Screenings
The Manual Screenings section allows you to manually upload applicants’ Identity or Proof of Address documents to be checked via GlobalPass.
You can find more information on how to manually initiate Identity and POA screenings in the Manual Screenings article.
4. AML Screenings
There are two types of AML scans available: regular and ongoing. The regular AML view displays all scans that are manually initiated or triggered through an API connection. On the other hand, the ongoing AML view keeps a log of changes in the AML sections specifically for applicants who have enabled continuous AML scanning.
To find out more about GlobalPass AML Screening, head over to the AML section in this knowledge base or contact our support.
5. Crypto Screenings
In this section of the portal, you will be able to see your scanned crypto transactions and wallets. It also allows you to scan crypto transactions and wallets to identify sources or destinations of funds & assess their exposure to AML, CFT, and Sanctions risks. This section consists of two separate pages of scanned transactions and Wallets.
5.1 Crypto Transactions:
Crypto Transaction screenings list your scanned crypto transactions and their risk exposure. From this section, you can also initiate a crypto transaction screening by clicking the blue button at the top of the page.
5.2 Crypto Wallets:
Crypto Wallet screenings list your scanned crypto wallets and their risk exposure. From this section, you can also initiate a crypto wallet screening by clicking the blue button at the top of the page.
Currently supported blockchains are Bitcoin, Tron, Ethereum, and 170+ ERC-20 tokens, including Tether (USDT), USD Coin (USDC), Binance USD (BUSD), Shiba Inu (SHIB), DAI Stablecoin (DAI) and various more. More information about GlobalPass crypto scan can be found in the Crypto article.
6. Forensic Analysis
Evaluate documents to identify whether they have been modified digitally. This includes a complete image and PDF file metadata analysis and verification of the document's authenticity. Forensic document analysis can be performed on any document, including business documents, utility bills, bank statements, etc.
It is important to note that Forensic Analysis is not intended to verify the information on the document, but it should be used to verify the digital authenticity of the documents. It is a very useful tool to detect digital edits and verify the software used to create the file.
You can initiate a new forensic analysis screening by clicking the 'Scan Document’ button. Here you can simply upload the file by pressing the ‘add file’ button, add a name/customer ID/document type in the ‘Tag’ space.
7. System
The system contains general information about usage and your company's GlobalPass account settings. It includes billing information, verification settings, user management, and developer documentation.
7.1 Billing:
Billing shows your monthly usage of the GlobalPass services. Here you will be able to check your past invoices as well as current usage of the ongoing month.
Billing counts for any past month can be downloaded in PDF by clicking the ‘Download PDF’ button in the top right corner. The billing section is only accessible once a contract is signed.
7.2 Verification Settings:
GlobalPass now offers a variety of settings that allow you to customize your verification flow. You can customize the settings using either the Settings Manager role or Admin role of your account. For more information, please refer to our Verification Settings article. It contains step-by-step procedures and visuals.
7.3 User Management:
User Management contains information on all of your account users and their roles. It is visible to all users but only an Admin can grant or remove access. There are mainly 4 roles available:
- User: A basic role that can only view screening reports and account settings.
- Screenings Manager: Can view and change the statuses & activity state of screenings, and view account settings.
- Settings Manager: Can view & change account settings (Risk levels, acceptable document types, widget settings, and other screening-related changes)
- Admin: All features of screenings and settings manager + can grant or restrict GlobalPass portal access of team members.
For more information please check the User Roles article.